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~ Phyl n' Jer, Business Coach & Consultant, digital nomads, adventurous souls!

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Showing posts with the label Service Recovery Paradox

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The "Super Service" Recovery Paradox

on March 16, 2025

Service Recovery Paradox

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“Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.” ― Mark Twain

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Phyl n' Jer: Elgin , IL, United States; Dr. Phyllis Campagna built her 36-year coaching practice primarily via client referrals, focusing on integrating clients’ talents into successful and integral plans of action and achievement. She was credentialed as a Chartered Business Coach™ (ChBC™) through the WABC for 15 years and is certified in both business and executive coaching through the National Association of Business Coaches. Jerry is a nationally recognized leadership & community engagement leader with over two decades of assessing talent while leveraging existing assets within team settings in both the nonprofit and for-profit sectors toward specific market driven goals. Marketeer, Facilitator, Entrepreneur, & Motivator!

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